Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the good condition. Some wear and tear can be accepted as long as it's considered reasonable after 30 days usage. The item must have all the accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return please follow Create Return Request. The return authorization is valid for 2 weeks. You need to ship it back in 2 weeks.

You can always contact us for any return question at contact us.

Amazon Return

If the products are purchased via Amazon please go the Amazon order page to start the return process. Please follow https://www.amazon.com/gp/help/customer/display.html?nodeId=G6E3B2E8QPHQ88KF . You need to return the product to Amazon to get refunded. We cannot process the return for the products sold via Amazon.

Return shipping

You are responsible for returning the package back to us unless you receive defective product (see below for defective definition). We can create you a return label at a cost that will be deducted from the return total. If it's a defective product please ask us to create a free return label.

Defective Product

Here is the list of issues that are considered defective. 

• Cosmetic damages e.g. scratches & cracks
• Electric issues e.g. won't power on, battery won't hold a charge, motor doesn't rotate
• Mechanical issues e.g. axle doesn't rotate freely

Here is the list of things that are NOT considered defective. 

• Grinds don't come out as you wish. Inconsistent timing when making espresso.
• Grinds are clogging inside chamber or exit chute. 
  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Product price and its US sales tax can be refunded. The shipping fee and service fee e.g. burrs alignment and installation fee are not refundable.